Countess of Chester Hospital NHS Foundation Trust’s response to the Thirlwall Inquiry

Here is the Countess of Chester Hospital NHS Foundation Trust’s response to the Thirlwall Inquiry...

Jane Tomkinson OBE, Chief Executive Officer at the Countess of Chester Hospital NHS Foundation Trust said:

“Today, as the Thirlwall report is published, our thoughts remain fully with all of the families and the babies who came to harm or who died because of Lucy Letby’s crimes at the Countess of Chester Hospital in 2015 and 2016. We recognise the enduring impact on them and the courage and dignity they have shown in ensuring their experiences are heard.

“We know that no apology or action can undo what happened at our hospital. We are however truly sorry for the events that occurred in 2015 and 2016. We acknowledge the findings of the Thirlwall Report and will approach its recommendations with openness and a firm commitment to build on the progress we have already made in improving our hospital’s governance, safety and culture since that time. We are a different organisation today with new leadership, stronger governance and safety processes, and a more open culture where speaking up is encouraged and acted upon. We firmly believe that the changes we have made, as set out in our evidence to the Inquiry, have created a safer environment for our patients and staff.

“We acknowledge however that there is more to be done. We will now carefully consider the entire content of the Thirlwall Report and its recommendations, working with NHS colleagues to embed the learning locally and across the wider NHS. Our priority is to ensure that we address the Thirlwall Report’s recommendations as swiftly as possible, whether through ensuring that actions we have already taken are sustained or by taking further action where needed.

“We recognise the contributions of the families and everyone who gave evidence, including many of our staff. We have cooperated openly and fully with the Thirlwall Inquiry, and we are grateful to Lady Justice Thirlwall and her team for the diligence and care with which they have conducted the Inquiry.

“We are proud of our staff and their commitment to providing high-quality patient care. They are the heart of our organisation, and their professionalism, compassion and resilience are central to the care we provide to patients every day.

“What took place at the Countess of Chester Hospital NHS Foundation Trust in 2015 and 2016 and the impact it had on so many people will not be forgotten. We will always remember.”