Citizens Advice Flintshire virtual drop-in service

Citizens Advice Flintshire are now offering a virtual drop-in service, for unemployed and low wage earners looking to find out what financial support they’re entitled to.

The video chat service has been set up to help identify benefits and support people looking to make a claim for money set aside by the government to assist with ongoing living costs.

Money Advice Manager, Sian Mather, explained a little about the service: “During Covid, we’ve had to change the ways we provide support to local people. The ‘Benefits Drop-in’ is an online face to face service, giving users the opportunity to discuss their options and how to make a claim for money they’re entitled to. A lot has happened in recent years and there are some desperate people who didn’t ask to be in this situation. Getting them the financial support they deserve is what the ‘Benefits Drop-in’ is all about.”

Anyone seeking help with benefit options and support in making a claim is invited to look on the Citizens Advice Flintshire website to access the service:

https://flintshirecab.org.uk/benefit-drop-in

Citizens Advice Charity Aims

Citizens Advice Flintshire is a local charity providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Independence

The service provided by Citizens Advice Bureaux is completely independent. Bureaux are therefore able to offer impartial advice to all clients and to take up any issue with the appropriate authority on behalf of individuals or groups.

Impartiality

The service provided by Citizens Advice Bureaux is impartial. It is open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude on the part of the bureau.

Confidentiality

Citizens Advice offer confidentiality; nothing learned by a bureau from enquirers, including the reason for their visits, will be passed on to anyone outside the service without their express permission.

Free

Services are provided free to clients at the point of delivery. Each Citizens Advice office is responsible for operating within the principles of the service and protecting the Citizens Advice brand. At the same time it is also recognised that we all need room for innovation without deterring people from seeking advice for fear of the cost.

Mission Statement

Our vision is that Citizens Advice Flintshire, through advice and campaigning, will help to create a fairer Flintshire where people are empowered, treated equally and have their rights respected.

In 2019/20:

• we helped a total of 6,169 people with free advice
• we dealt with 31,909 separate advice issues
• we supported people with over 7,132 separate debt issues
• £5.4 million Income generated for local people

Free Citizens Advice Flintshire local helpline: 

0808 278 7923