First patients welcomed into landmark Women and Children’s Building at Countess of Chester Hospital

A new era of care began today, as the Countess of Chester Hospital officially opened the doors to its brand new Women and Children’s Building.

It's a purpose-built, modern facility designed to transform the experience of patients, families, and staff across Chester, Ellesmere Port and surrounding areas.

The very first patient to access services in the new building described it as “lovely – it’s nice and bright”, setting the tone for a day filled with excitement, pride, and heartfelt moments.

From early this morning, patients attending antenatal clinics, ultrasound scans, paediatrics, and gynaecology outpatient appointments were welcomed into the bright, modern space — the first step in a carefully planned week-long transition. Maternity services will relocate tomorrow, followed by paediatrics on Wednesday and Thursday, marking one of the largest operational changes the Trust has ever undertaken.

This move represents a major milestone for maternity, gynaecology, neonatal and paediatric care across Chester, Ellesmere Port and surrounding areas. More than a change of location, it signals a new chapter in how care is delivered — with a renewed focus on family-centred services and environments that support both patients and staff. The building’s design has been shaped by the insights of clinical teams and service users, ensuring it meets the real-world needs of those receiving care and those providing it.

The very first patient to step into the new building was Sharon Thomas from Ellesmere Port, attending her outpatient appointment.

Reflecting on her experience, Sharon said: 

“The building is lovely – really nice and bright. It feels quite open too, which is unusual for many clinical environments and makes such a difference. It’s great to see all the staff so excited about it as well. I think it’ll be wonderful for the hospital moving forward.”

Staff were ready and waiting to welcome patients into the new space. Amanda Woodard, Outpatients Matron, and Claire Davies, Head of Midwifery, were among those greeting arrivals with warmth and pride.

Amanda said: 

“We’re all excited to receive patients into this beautiful new space, and we hope their experience will be a positive one.”

Shortly after, Daniyal Irfan arrived with his son Zayan, from Chester, for a paediatric appointment. Their visit was marked by smiles and small touches that made a big impact.

Daniyal shared: 

“We really enjoyed our visit. The building feels open, clean and modern. Everyone was so welcoming – it really made a difference.”

Zayan was delighted to receive a balloon on arrival, part of the Trust’s effort to make the day feel special for younger patients.

Daniyal added: 

“He was a big fan of the toys in the waiting room – he wouldn’t let go of the cars! It’s lovely to see that thought has gone into making children feel comfortable.”

For staff, the move into the new building was more than just a change of location – it was a moment of pride.

Tracy Frost, receptionist at gynaecology outpatients, summed it up simply:

“I feel very honoured to be part of it.”

What you need to know

Maternity care:

Women who need to attend the labour ward, are urged to call ahead so they can be directed to the correct building. For urgent concerns or if you think you may be in labour, continue to follow the usual process by calling: 01244 365806 (today only). From Tuesday (tomorrow) this week, patients should call the new number on: 01244 365026 / 01244 365028.

Have an appointment?

If you have an appointment in antenatal, scans, paediatrics (children’s) or gynaecology outpatients on or after 8 September, please go to the new Women and Children’s Building. We recommend arriving 10 minutes early to allow time to find your way around.

Already on a ward?

If you're already staying on a ward, your care will continue as normal. The move will take place throughout the week, and staff will be on hand to support you.

Location and access

The new building is located next to the Same Day Emergency Care facility/Emergency Department and Therapies modular unit, just around the corner on Valley Drive. There will be a drop-off area outside the new building and parking remains available at Liverpool Road (as is the case currently).

The entrance and route to the building will be clearly signposted, and staff and volunteers will be available to assist and direct visitors to the building.

Pippa Scott-Heale, Divisional Director for Women and Children’s Services at the Countess of Chester Hospital NHS Foundation Trust, said:

“As we begin this exciting transition, patients may notice some changes to their usual appointments and routines. Whether it’s being transferred to a new ward on the day of the move or taking a little longer to find the right entrance, we understand this can feel unfamiliar. Our teams will be on hand throughout to guide and support you – and we’re committed to making the experience as smooth and reassuring as possible.”

Accessibility features

The building includes:

• Lift access to all floors
• Baby changing facilities and family-friendly toilets
• Baby feeding rooms on every floor
• Changing places facility – a fully accessible facility designed for people with complex disabilities who need extra equipment and space – is located on the second floor. A key can be obtained from the 24-hour reception
• Hearing loop systems are available at reception desks to help visitors with hearing aids tune in more clearly
• Wide corridors and automatic doors for ease of movement.

Facilities

The new building includes improved waiting areas and a dedicated grab-and-go café, which will offer a variety of refreshments for patients, visitors and staff. Designed for convenience, the new café – which opens soon after the building opens and is located at the main entrance – will serve barista-style hot drinks, cold beverages, toasties, paninis, and made-to-order sub rolls from a deli bar. Additional snack options such as crisps, chocolate and ice cream will also be available. While there is no seating area, the café provides a quick and accessible option for those on the move. Vending machines are also accessible 24-7 under the stairs in the main atrium.

Family-friendly design

The new environment includes:

• Spaces for parents, carers or a family member to stay by a patient’s bedside
• Dedicated play areas for siblings
• Sensory and teen rooms for children and young people
• A neonatal garden and Lavender Suite for families processing loss
• Two large outdoor gardens for fresh air and reflection.

Further updates and photos will be shared on the hospital’s website and social media channels.

Pictured - From left to right: Tracy Frost, receptionist at gynaecology outpatients, Amanda Woodard, Outpatients Matron, Sharon Thomas, the first patient to access care in the new Women and Children’s Building, and Claire Davies, Head of Midwifery at the Countess of Chester Hospital.