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Drop-in session for Chester customers to find out about multi-million upgrade project from Severn Trent

Severn Trent is set to invest millions of pounds to ensure a secure water network for Chester and customers are being invited to learn more about the project.

The water company is investing £10million in new water pipes to make sure that the city receives a reliable and sustainable water supply – one of the biggest investments the company has made in the city.

Severn Trent has organised a drop-in session on Thursday, December 7th for customers to meet the project team and ask any questions about the work.

Taking place at Huntington Village Hall, Butterbache Road, Huntington, Chester, CH3 6DB, the session will run from 4pm until 6.30pm.

Catherine Webb, Severn Trent Community Communications Officer, said: 

“We’d love for people to come to the drop-in session to hear all about these exciting plans and we can answer any questions people may have. It’s really important to us that our customers in Chester have water when they need it, so this project is vital in making sure we’re able to help keep the water flowing for everyone, and the new pipe we’re installing will help us do that.

“This is a huge investment for Chester and a project we’re really excited to be delivering for the community. So, we’d love for people to come to meet us to hear about the project, how we’ll be working and ask any questions, as this project is set to bring lots of benefits to those living here.”

This work is set to begin on Monday, January 8th, 2024, along Sandy Lane in Chester and is expected to be finished by mid-December 2024.

Severn Trent customers in Chester receive a water-only service from the company, with around 100,000 customers in the city and 46,000 households.  

The water treatment works at Boughton, on the outskirts of Chester has been treating water from the River Dee and providing drinking water for the people of Chester for more than 160 years.   

For further information or to be kept updated on the works as they take place visit: 


Severn Trent in Chester:     

  • In 2017, Severn Trent welcomed Dee Valley Water (a water company based mainly in Wales) to the Severn Trent family. Since July 2018, the boundaries of Severn Trent and Dee Valley Water aligned to the border between England and Wales. Dee Valley Water changed name to Hafren Dyfrdwy and provides water services to customers living in Wales. People in Chester then moved to Severn Trent and customers receive a water-only service from Severn Trent. Welsh Water are responsible for the waste water service in the area. United Utilities and Hafren Dyfrdwy borders are also very close by.    
  • The water treatment works at Boughton, on the outskirts of Chester has been treating water from the River Dee and providing drinking water for the people of Chester for the last 160+ years.   
  • Since 2018, Severn Trent has invested over £4.5m in network improvements in the local area, to help stop future leaks, improve water quality and provide our customers in Chester a more reliable supply now and for the future.    
  • Our Community Fund donates 1% of our profits each year to projects in our local communities which need the most help. £39,425 has been awarded to 3 projects in Chester since we launched, including Platform for Life, a local charity who offer free local counselling and play therapy for families who would otherwise not be able to afford it.     
  • Whilst we don’t provide the waste service in Chester (that’s Welsh Water), protecting the environment and river health is a critical focus for us and we’re proud to have achieved the highest 4* industry-leading status from the Environment Agency for the 4th consecutive year.    
  • Our Great Big Nature Boost plans to revive 12,000 acres of land, plant 1.3m trees and restore 2,000km of rivers by 2030.   

Severn Trent is the UK’s second biggest water company. It serves 4.8m homes and business customers in England and Wales. Its region stretches from mid-Wales to Rutland and from north and mid-Wales south to the Bristol Channel and east to the Humber. The company delivers almost two billion litres of water every day through 50,000km of pipes. A further 93,000km of sewer pipes take waste water away to more than 1,000 sewage treatment works.  


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