Dial West Cheshire persevere to Deliver Dial Differently during Coronavirus Pandemic

The team at Dial West Cheshire have been busy working behind the scenes to pull together and continue to provide their invaluable services, albeit differently, for the disabled, older and vulnerable people in communities across Cheshire West and Chester.

Dial West Cheshire provides award winning services including Information and Advice on disability related issues with a focus on Welfare Benefits and Disability Rights, a Community Café in the heart of Chester City Centre, Shopmobility shops across West Cheshire, a volunteer scheme and social groups for older people at risk of social isolation to name but a few.

The Coronavirus Pandemic has led to all of these services needing to cease regular operation, review and adapt how they deliver as they previously involved face to face contact.

While they can’t invite you into their premises, they are now Delivering Dial Differently through their adapted services.

Information & Advice Line

Open Monday to Friday 10am-4pm 01244 345655. Call the welfare and benefits experts for:

• Confidential advice & information on benefits and social welfare entitlements
• Money advice and support to claim welfare benefits
• Safe and Well Checks – a regular friendly chat to see how you are and checking to ensure you have everything you need
• Food Bank Vouchers for people in crisis

Shopmobility at Home

Serving you from your home to provide long term hire of mobility equipment or purchase of parts or independent living aids. Dial Shopmobility at Home can arrange a socially distanced collection from their centre(s), or consider home delivery of smaller items where this is not possible.

Call the Advice Line Monday to Friday 10am – 4pm 01244 345655 for a chat about your needs.

New Leaf Online

The New Leaf team are online to help you to take control and change your life by:

• Providing 1-2-1 Support
• Helping you with skills and training
• Finding opportunities to unlock your potential
• Boosting confidence and future prospects

Call the Advice Line Monday – Friday 10am – 4pm 01244 345655 to arrange a chat with a member of the New Leaf team to talk about how they can help you get closer to work.

Trisha Bell, Chair of Dial West Cheshire, said “Our focus is to keep people safe and well, and to be here for people in the community who need us. We understand that people, including some who are vulnerable, need our services at this time. It has, therefore, been even more important for us to consider how we can continue to deliver these services without risking the health and well-being of our staff, volunteers and customers. We believe we have successfully done this.”

Dial West Cheshire will continue to be here for the community who need them, for more information, visit www.dialwestcheshire.org.uk

Dial West Cheshire, registered charity number 1156120, provides a range of disability related services including:

• Advice & information – with a focus on welfare benefits and disability rights
• Community Café – serving healthy, home-cooked food at competitive prices
• Shopmobility – based in Chester, Ellesmere Port, Northwich and Winsford providing daily hire of mobility scooters and wheelchairs to enable access to the city centre shops and facilities as well as the sale, longer term loan and servicing of disability equipment
• Volunteer Scheme – developing people from the community to help others within the community with opportunities for training and development

Pictured - A Member of the Information and Advice Team taking calls over the Advice Line - 01244 345655